General Support

  • Can I place an order by phone?

    To help prevent fraud and increase our customer's information security, we are no longer accepting card information on the phone. Instead, we recommend placing an order directly through our online store. You can always contact us for an invoice or more information.
  • Can I track my order?

    Most in-stock orders ship within 3-4 business days. As soon as the order is fulfilled, we will email you the tracking number(s). You can use that, to stay up-to-the-minute on your delivery progress. If it's been more than 4 business days and you haven't received the tracking number, please Contac...
  • Do you charge sales tax?

    There is no sales tax charged outside the state of Virginia. Sales tax is charged for all shipments within the state of Virginia.
  • Do you have videos available on how to install a farmhouse sink?

    Here are some farmhouse sink installation videos from our suppliers that can help you. Enjoy! BOCCHI Apron front Installation Video LATOSCANA Apron front Installation Video
  • How long does shipping take?

    The Sink Boutique processes every order with the utmost speed and efficiency, but shipping time varies based on factors such as product type, stock status, and shipping destination. Most in-stock items will be shipped within 2-4 business days. Some brands ship within 7-10 business days (details o...
  • How should I prepare for my product delivery?

    We highly recommend you review and follow the inspection guidelines based on how your order was shipped (Ground or LTL Truck on a pallet). If you need further assistance, please contact us.
  • I don’t see the product I’m looking for, but you carry the brand, can you get the item for me?

    Yes, most likely we will be able to. We have access to all the product lines for most of the brands we carry. Email us the brand and model number and we will get back to you with details as soon as possible.
  • Is shipping really free?

    Yes, at The Sink Boutique, we offer free ground shipping on every product (over $75) within the 48 contiguous US States (some exceptions apply for very heavy items and handful of isolated locations). Free ground shipping is not available to Alaska, Puerto Rico, and Hawaii or to P.O Boxes or Milit...
  • I want my item sooner; do you offer expedited shipping?

    Yes, we can process orders with expedited shipping. Feel free to Contact Us for expedited shipping options, delivery estimates, and quotes. Please Note: Any shipping charges paid are non-refundable. Currently, shipping carriers are not guaranteeing delivery dates or refunding shipping-related cl...
  • What are your business hours?

    You can contact us 24/7, and expect a response within 1 business day! We're here to answer any and all questions. Our goal is to provide you with a stress-free shopping experience.
  • What if I change my mind about the purchase and want to cancel the order?

    If you want to cancel your order for any reason, you can do so for most products at no charge as long as the warehouse confirms cancelation before processing the order. Confirming a cancellation can take up to 1 business day. Please contact us promptly. Here is a link to the cancellation policy.
  • What if I want to exchange my sink for another one from you?

    Exchanges are treated as a standard return. A new order can be placed for another product of your choice. Please see our Return Policy for more details.
  • What if my item(s) arrives damaged?

    Despite all our best efforts, sometimes your shipment may arrive damaged. In case of damages, don't worry, as long as you follow these simple steps we guarantee to send you a replacement and take care of any shipping costs. In addition, you will have our excellent customer service available at yo...
  • What if the item(s) goes missing?

    If you cannot find an item that was recorded as delivered, please contact us promptly within 24 hours. We’ll work to help you get to the bottom of it. Unfortunately, however, we cannot issue any refunds or replacements for an order that the delivery company recorded as delivered, even if it was l...
  • What is your return policy?

    Please see our Return Policy for more details.